Facebook CEO Mark Zuckerberg apologized Tuesday for the six-hour social media outage on Monday. The outage affected Facebook, Instagram and Whatsapp.
In a post on Facebook, Zuckerberg said the social media platform was now back to normal. “Sorry for the interruption today. I know how much you rely on our service to stay connected with the people you care about,” he wrote.
Facebook and its WhatsApp and Instagram apps went out around noon Eastern US time. The outage left 3.5 billion users unable to access social media and its messaging service.
The site monitoring group Downdetector called it the biggest failure they have ever seen. Facebook later said the problem arose as a result of a configuration change.
Social media users in New York City reacted to the blackout. Millie Donnelly, manager of the nonprofit organization revealed. “Professionally, this is definitely a step back. Personally, I always access this app. So, it sucks. It’s the worst.”
Another user, Eliana Agnello, a tattoo artist, revealed, “One of my friends was annoyed with me because he thought I didn’t read his messages. In fact, I didn’t receive any messages because the platform wasn’t working.”
But Cindy Bennett, a baker, sees positive things from the social media blackout. He said, “You know Facebook, Instagram cause a lot of problems. I know they have a lot of benefits. I know a lot of good things that media produce. But in the big picture, I think the world might be a better place if everyone didn’t know what other people do every second, every minute, every day.”
The blackout is the second blow to the social media giant in days after a whistleblower on Sunday accused the company of often putting more profit than silencing hate speech and misinformation.
Several Facebook employees, who did not want to be named, said they believed the outage was caused by an internal route error to the internet domain that was exacerbated by the failure of internal communications tools and other resources that depended on the same domain to operate.
Facebook shares fell nearly 5% but gained half a percent after trading after the platform was functional again. The media lost about $545,000 an hour of ad revenue in America during the outage, said ad-measurement firm Standard Media Index. [ka/lt]